Refund & Return Policy

At a glance

• Returns: 7 days from delivery for unopened, sealed products.
• Faulty on arrival: tell us within 48 hours of delivery for a replacement or refund.
• Refunds: to the way you paid, in 5–7 business days.
• Trade-ins: saying no to the verified value costs nothing.

1. Returning a product (7 days)

You can return a product within 7 days of deliveryif it is unopened: factory seal intact, with everything that came in the box and the invoice. Once we receive it and confirm the seal is unbroken, we refund the price you paid for the product. Opened products can't be returned for a change of mind; they are covered for faults (below) and by the manufacturer's warranty.

To start a return, email support@swapmytech.com or call +91 90357 86021 with your order ID. We confirm the return and how the product comes back to us.

2. Faulty or not as described

If a product arrives dead, damaged or materially different from its description, tell us within 48 hours of delivery. We replace it or refund it in full, as the Consumer Protection Act, 2019 provides. After that, faults are handled under the manufacturer's warranty, and we help you claim it.

3. How refunds are paid

Refunds go back to the card, UPI account or bank you paid with; we can't send them to a different account. They usually arrive in 5–7 business days, depending on your bank. Duplicate or failed payments are refunded automatically.

EMI:the refund goes back to the same credit card and the bank cancels the remaining instalments. Instalments already billed are reversed on the bank's own cycle, and the bank may keep a processing fee or interest already charged.

4. Trade-ins

If you don't accept the value our agent confirms at your door, you pay nothing and keep your device. Once you hand it over and accept its value, it becomes ours and can't be returned, so wipe it and sign out of your accounts first.

5. Cancellations and complaints

To cancel an order, see the Cancellation Policy. For any other question or complaint, email support@swapmytech.com or call +91 90357 86021. We acknowledge within 48 hours and resolve within 30 days.