Cancellation Policy

At a glance

• Before you pay: cancel any time, free.
• After you pay: cancel within 24 hours for a full refund, if we haven't yet ordered or sent your product.
• After dispatch: refuse the delivery, or use the 7-day return.
• Trade-ins: declining the value at your door costs nothing.

1. Before you pay

You can cancel at no charge at any point before you pay, including before or during a trade-in visit. If you decline the value our agent confirms, the order simply closes and you keep your device. If you aren't available for the visit, we cancel the order at no charge.

2. After you pay

You can cancel within 24 hoursof paying for a full refund, as long as we haven't yet ordered your product or sent it. Call us rather than email if the window is about to close.

3. After dispatch or delivery

Once the product is on its way, you can refuse the delivery. After delivery, unopened, sealed products can be returned within 7 days, and faulty ones reported within 48 hours, under our Refund & Return Policy. A traded-in device you have handed over and accepted a value for can't be returned.

4. If we cancel

We may cancel if we can't reach you to arrange a visit, if a trade-in device is stolen, blacklisted or not as described, if we can't serve your address, or if something else stops us fulfilling the order. We will tell you, and refund in full anything you have paid.

5. How to cancel

Email support@swapmytech.com or call +91 90357 86021 (Monday to Saturday, IST business hours) with your order ID, or use the cancel option in your orders where it is shown. Refunds go back to the way you paid in 5–7 business days; see the Refund & Return Policy. Complaints are acknowledged within 48 hours and resolved within 30 days.