Cancellation Policy

SwapMyTech is designed so that cancellation before payment costs you nothing. The funnel has natural exit points at every stage — you are never locked in until after you choose to pay.

1. Before your visit is scheduled

You may cancel any time by contacting support or simply not responding to scheduling messages. There is no charge and no obligation. The order is voided; you keep the Old Device.

2. After a visit is scheduled but before the agent arrives

Cancel by calling or emailing support@swapmytech.com or +91 90357 86021 before the appointment. No charge. If you are unreachable or refuse entry on the day, the visit is marked a no-show and the order is cancelled at no charge.

3. During the visit — declining the Verified Value

After the field agent sets the Verified Value you can decline it on the spot. This is not a cancellation fee trigger — declining the value simply closes the order. Your Old Device stays with you, and nothing is charged. The Rough Estimate shown earlier is non-binding; you are never penalised for disagreeing with the final number.

4. After payment — cooling-off window

Once you have paid, you have 24 hours to cancel for a full refund of the price difference, provided procurement of the New Product has not been locked in our internal fulfilment queue. Contact support immediately if you wish to exercise this right — once procurement is locked, cancellation falls under the post-procurement rules below.

5. After procurement is locked or the New Product is dispatched

Cancellation is limited once the New Product has entered fulfilment. You may still refuse delivery at the door; however, title to your Old Device may already have transferred and cannot be reclaimed at that point. Partial remedies (credit, exchange) are at our discretion.

6. After delivery

Standard cancellation is not available once both devices have been exchanged and the New Product accepted. Dead-on-arrival and material misdescription claims are handled under our Refund & Cancellation Policy (see Section 5 of that page).

7. How to cancel

• Email support@swapmytech.com with your order ID and the reason.
• Call +91 90357 86021 (business hours, Monday–Saturday, IST).
• Use the “Cancel Order” option in your account at /account/orders where available.

Please have your order ID ready. For time-sensitive requests (cooling-off window), call directly — email alone may not be processed in time.

8. Refund after cancellation

Where a cancellation entitles you to a refund, the amount is returned to the original Razorpay payment instrument within 5–7 business days. Full details including failed payments, duplicate charges, and valuation disputes are in the Refund & Cancellation Policy.

9. SwapMyTech-initiated cancellation

We may cancel an order if: we cannot reach you to schedule the visit within a reasonable period; the Old Device is found to be stolen, IMEI-blacklisted, or materially misrepresented; the service area is not reachable at the time; or unforeseen circumstances prevent fulfilment. In such cases you are notified and, if payment was made, a full refund is processed.

10. Grievance redressal

Disputes about cancellation may be escalated to the Grievance Officer at support@swapmytech.com. Acknowledge within 48h; resolve within 30 days.